Business Account Manager

Job description

Wheretostay.com.ng,  the market leading online hotel reservation service in Nigeria is is looking for a Account Manager Hotels


As a Business Account Manager you will be responsible for the account management team in the Nigerian and Ghanaian market, managing and motivating people in your team. You will be responsible for the account management of the hotels in Nigeria. You create quantity and quality reports on results and performance for information support to Wheretostay.com.ng .You advise hotels about information on the Wheretostay.com.ng  website, and provide them the (initial) training on how to use Wheretostay.com.ng ‘s system. You will be reporting to the Commercial Manager in improving hotel availability and supply and supporting Wheretostay.com.ng in meeting the demands of the visitors on the Wheretostay.com.ng  website.

Main Responsibilities:

- Manage a team of Account Managers Hotels;
- Direct account management for hotels;
- Visit the important hotels;
- Responsible for area coverage;
- Support Wheretostay.com.ng’s-strategy for hotel availability and supply within Nigeria;
- Promote the Wheretostay.com.ng brand name and its online reservation services to hotels;
- Liaison person for hotels to contact when they have questions;
- Providing hotels with information and advice by mail and email, including follow-ups;
- Follow up on cancellations and evaluations;
- Accompany and train hotels on how to use Wheretostay.com.ng’s extranet and rates & availability system;
- Support hotels with regards to Wheretostay.com.ng’s system;
- Inform hotels and advise on allotment, availability and supply;
- Organize and coordinate Tourist Trade Fair visits to liaise with hotels;

Required Skills

  • 2-4 years of experience in a comparable management function;
  • Fluent English speaker and writer;
  • Affinity/experience within e-travel and/or hotel/travel industry;
  • Pro-active, sense of responsibility, friendly and ability to work independently;
  • Quick and resourceful, flexible, accurate, strong analytical skills and an eye for detail;
  • Great face-to-face and telephone communication skills;
  • Team player, motivated and enjoys to work in e-travel and hospitality;
  • Business focused;
  • Positive attitude;
  • Availability to travel 50% of the time;

This fulltime position will be based in our Lagos Office.

 

If you are the person we are looking for, please send your application with resume to This email address is being protected from spambots. You need JavaScript enabled to view it.